Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports

• Monitor and maintain inventory of supplies and equipment

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a night auditor or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Excellent attention to detail and problem-solving skills

• Flexibility to work overnight shifts, including weekends and holidays

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a skilled and friendly Bartender to join our team and provide excellent service to our guests. The Bartender will be responsible for preparing and serving drinks, including cocktails, beer, and wine, as well as maintaining a clean and organized work area. The successful candidate will have excellent communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Prepare and serve drinks, including cocktails, beer, and wine

• Maintain a clean and organized work area, including washing glasses and utensils and restocking supplies

• Process payments and handle cash and credit card transactions accurately

• Communicate effectively with other team members, including servers and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a bartender or in a similar role

• Excellent communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

This is a salaried position. This position must be flexible to work variable days of the week to include weekends and holidays.

Essential Job Functions

· Maintain a high level of cleanliness throughout the hotel, including hotel facilities, guestrooms, and public areas.

· Manage the Housekeeping and Laundry departments, including selection, training, performance review and counseling of departmental colleagues.

· Ensure guestrooms and public areas meet all standards related to comfort and aesthetics.

· Adhere to OSHA, ADA and hotel safety policies.

· Ensure that all hotel rooms and public areas are cleaned to the Brand standards.

· Maintain cleanliness scores at or above brand requirements.

· Plan and coordinate project work to ensure that proper frequencies are maintained.

· Schedule and log projects to ensure proper rotation and accountability of completion.

· Proactive approach to identifying and correcting facility quality assurance concerns.

· Respond to concerns and requests with a sense of urgency and take necessary corrective action.

· Purchase department supplies, adhering to par levels and in accordance with the hotel’s purchasing procedures.

· Maintain organized department and storage areas throughout hotel, including heart of house and the storage areas on guest room floors.

· Complete quarterly linen inventory.

· Schedule associates within established labor budget and productivity guidelines.

· Complete departmental payroll review and approval, adhering to company time-keeping standards.

· Lead and mentor employees.

· Conduct one-on-one meetings with associates on at least a quarterly basis.

· Lead monthly departmental staff meetings.

· Periodically assume housekeeping board duties to reduce labor costs

· Support and expedite daily housekeeping operations

· Demonstrate and maintain culture of care throughout department.

· Establish and maintain open, collaborative relationships with co-workers and employees.

· Ensure ongoing training and compliance with all safety procedures to minimize workers’ compensation incidents and ensure that safety is an active, ongoing focus within the department.

· Adhere to all legal and company safety requirements.

· Any other tasks and projects as and when required by management.

Work Environment

This position will be located at a hotel and primarily work in guest rooms, hotel facilities and public spaces with some office time.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.

· Frequently required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

· Occasionally lift and/or move up to 50 pounds and pushing and/or pulling approximately 100lbs.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Travel

No travel is expected for this position.

Required Education and Experience

· Knowledge of hotel, housekeeping and hotel laundry operations required.

· Basic knowledge of Microsoft Office software including Excel, Outlook, and Word.

· Knowledge of PEP Property Management System preferred.

· Flexibility to work various shifts, including evenings and weekends.

· Exhibits initiative, responsibility, flexibility and leadership.

· Ability to multi-task and establish priorities, leading and directing multiple projects while overseeing day-to-day operations.

· Ability to maintain organization in a changing environment.

· Ability to perform basic mathematical calculations, with or without a calculator, as related to calculating and analyzing metrics related to productivity and labor/operational budgets.

· Must be able to communicate clearly and professionally in English with coworkers, employees, owners, and management, both written and verbally.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their

stay.

• Handle check-ins and check-outs in a friendly, efficient and courteous manner.

• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front

desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure

guest satisfaction.

• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).

• Ensure delivery of packages, mail and messages as needed to guests.

• Follow all Lexima/Brand credit policies.

• Be aware of all rates, packages, and special promotions.

• Be familiar with all in house groups.

• Be aware of closed out and restricted dates.

• Obtain all necessary information when taking room reservations and follow rate quoting

guidelines.

• Fully understand and be able to operate all relevant aspects of the front desk computer system.

• Focus on his/her role in contributing to guest satisfaction surveys.

• Demonstrate appropriate phone skills.

• Use Lexima/brand selling guidelines as part of the inquiry call process.

• Consistently perform above average in the mystery call process.

• Follow up on all wait list reservations.

• Manage suite inventory.

• Complete shift responsibility checklist.

• Keep front office area clean and organized.

• Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe

and efficient hotel operations

• Participate in all-employee meetings, events and other functions required by management.

• Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.

• Develop full understanding of hotel amenities and services.

• Understand emergency procedures and be prepared to help when necessary.

• Operate radios efficiently and professionally in communicating with the hotel staff.

• Ensure correct and accurate cash handling while at the front desk.

• Use proper radio etiquette when communicating with other employees.

• Perform any other duties as requested by management.

Qualifications

• High school diploma or equivalent required.

• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields

preferred.

• Previous hospitality experience preferred.

• Knowledge of accounting principles.

• Experience handling cash, accounting procedures and general administrative tasks.

• Must have the ability to assimilate complex information and data from disparate sources and

consider, adjust, or modify to meet the constraints of the particular need.

• Must be effective in handling problems in the workplace, including anticipation, preventing,

identifying and solving problems as necessary.

• Must work well in stressful, high pressure situations.

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues

raised by clients, guests and co-workers.

• Must be effective in handling problems in the workplace, including anticipation, preventing,

identifying and solving problems as necessary.

• Must maintain composure and objectivity under pressure.

• Effective oral and written communication skills.

• Weekends and Holidays are required.

• Must have a valid driver’s license.

• Must be fluent in English.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach

with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

• Occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by the job include close vision, distance vision, color vision,

peripheral vision, depth perception, and the ability to adjust focus.

• Ability to stand during the entire shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

requirements of this position if such accommodations do not create an undue hardship for the company.

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Responsibilities

· Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.

· Handle check-ins and check-outs in a friendly, efficient and courteous manner.

· Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

· Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).

· Ensure delivery of packages, mail and messages as needed to guests.

· Follow all Lexima/Brand credit policies.

· Be aware of all rates, packages, and special promotions.

· Be familiar with all in house groups.

· Be aware of closed out and restricted dates.

· Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

· Fully understand and be able to operate all relevant aspects of the front desk computer system.

· Focus on his/her role in contributing to guest satisfaction surveys.

· Demonstrate appropriate phone skills.

· Use Lexima/brand selling guidelines as part of the inquiry call process.

· Consistently perform above average in the mystery call process.

· Follow up on all wait list reservations.

· Manage suite inventory.

· Complete shift responsibility checklist.

· Keep front office area clean and organized.

· Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations

· Participate in all-employee meetings, events and other functions required by management.

· Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.

· Develop full understanding of hotel amenities and services.

· Understand emergency procedures and be prepared to help when necessary.

· Operate radios efficiently and professionally in communicating with the hotel staff.

· Ensure correct and accurate cash handling while at the front desk.

· Use proper radio etiquette when communicating with other employees.

· Perform any other duties as requested by management.

Qualifications

· High school diploma or equivalent required.

· A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.

· Previous hospitality experience preferred.

· Knowledge of accounting principles.

· Experience handling cash, accounting procedures and general administrative tasks.

· Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

· Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

· Must work well in stressful, high pressure situations.

· Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.

· Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

· Must maintain composure and objectivity under pressure.

· Effective oral and written communication skills.

· Weekends and Holidays are required.

· Must have a valid driver’s license.

· Must be fluent in English.

Physical Requirements

· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

· Occasionally lift and/or move up to 25 pounds.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Ability to stand during the entire shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.  The individual is also responsible for all reservation and inquiry calls during their shift.  They are expected to actively develop superior service skills in working with clients, guests, and co-workers.

Position Type and Expected Hours of Work

This position could be either full-time or part-time. All full-time positions are benefit eligible. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs.  

Essential Job Functions 

·       Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.

·       Handle check-ins and check-outs in a friendly, efficient and courteous manner.

·       Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

·       Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).

·       Ensure delivery of packages, mail and messages as needed to guests.

·       Follow all Hilton Garden Inn, Miami South Beach/Brand credit policies.

·       Be aware of all rates, packages, and special promotions.  Be familiar with all in house groups.  Be aware of closed out and restricted dates.

·       Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

·       Fully understand and be able to operate all relevant aspects of the front desk computer system.

·       Focus on his/her role in contributing to guest satisfaction surveys.

·       Demonstrate appropriate phone skills.

·       Use Lexima/brand selling guidelines as part of the inquiry call process.

·       Consistently perform above average in the mystery call process.

·       Follow up on all wait list reservations.

·       Manage suite inventory.

·       Complete shift responsibility checklist.

·       Keep front office area clean and organized.

·       Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations

·       Participate in all-employee meetings, events and other functions required by management.

·       Be familiar with all Hilton Garden Inn, Miami South Beach/Brand policies and hotel rules, as well as hotel terminology.

·       Develop full understanding of hotel amenities and services.

·       Understand emergency procedures and be prepared to help when necessary.

·       Operate radios efficiently and professionally in communicating with the hotel staff.

·       Ensure correct and accurate cash handling while at the front desk.

·       Use proper radio etiquette when communicating with other employees.

·       Perform any other duties as requested by management.

Work Environment

This position will be located at a hotel and primarily work behind a desk and in public spaces.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job. 

·       Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

·       Occasionally lift and/or move up to 25 pounds.

·       Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

·       Ability to stand during the entire 8-hour shift.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Travel

No travel is expected for this position. Travel for annual training and conferences may be required.

Required Education and Experience

·       High school diploma or equivalent required.

·       A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.

·       Previous hospitality experience preferred.

·       Knowledge of accounting principles.

·       Experience handling cash, accounting procedures and general administrative tasks.

·       Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

·       Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

·       Effective oral and written communication skills.

·       Must have a valid driver’s license.

·       Must be fluent in English.

E-Verify

Lexima participates in E-Verify for every employee.

EEO Statement

Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Hilton Garden Inn, Miami South Beach has immediate openings for Housekeepers! We are looking for positive, caring and smiling individuals to join our Housekeeping Team!

 The Housekeeper is responsible for all cleaning functions to service designated suites and public areas as directed by the Executive Housekeeper or the Housekeeping Supervisor. 

 Responsibilities

• Receives a list of rooms at the start of shift to identify rooms and public spaces to be cleaned during shift.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies and linen for housekeeping cart set-up.
• Must be capable of utilizing both hands in order to perform such tasks as changing bed linens, scrubbing pots, etc.
• Must be capable of reaching overhead to dust, clean the tops of equipment/appliances and to place items in cupboards.
• Must be capable of moving light furniture, (i.e. chairs, tables, etc.) in order to clean under these items.
• Must practice safe use of all cleaning agents.
• Must be able to follow all safety practices such as wearing personal protective equipment, reading chemical warning labels, and other safe work practices.
• Prepare housekeeping cart for the next day’s use.
• Remove all trash and dirty linen from guest suites.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Report all missing items from rooms (i.e. irons/boards, hair dryers, etc.) to Executive Housekeeper.
• Must be able to use two-way radios, telephones, general office equipment, industrial washer, dryer, irons, vacuum, floor buffer, wet vac and other housekeeping equipment.
• Ensure proper care of housekeeping equipment and facilities and report all maintenance as needed.
• Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.
• Maintain a professional and friendly demeanor at all times.
• Must be attentive, courteous and efficient in the dealings with guests, managers and all other employees.
• Comply with brand standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Exhibit helpful and willing attitude to serve guest requests.
• Communicate with other hotel staff to accommodate special guest requests.
• Participate in all-employee meetings, events and other functions required by management.
• Be familiar with all policies, hotel rules and hotel terminology.

 Qualifications

• High school diploma or equivalent preferred.
• Knowledge of hotel, housekeeping and hotel laundry operations required.
• Flexibility to work various shifts, including evenings and weekends.
• Long hours sometimes required.
• Exhibits initiative, responsibility and flexibility.
• Excellent time management skills.
• Friendly, cooperative manner and patience in dealing with customers and staff.
• Must be able to communicate clearly and professionally in English with coworkers, employees, owners, and management, both written and verbally.
• Must be able to understand and follow directions, guidelines and work objectives as set forth by the supervisor.
• Must be able to understand the potential hazards and subsequent procedures involved in working around commercial cleaning agents and light machinery.
• Must use common sense and integrity in ensuring the security of guest belongings while working in occupied suites.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and co-workers.

 Physical Requirements

• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to reach overhead, utilize both hands, to bend over and to stoop and kneel.
• Ability to operate light equipment such as vacuum cleaners and dishwashers.
• Must be capable of climbing and descending stairs during their shift.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing, stocking, and tending to the front desk retail area

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

  Must be 21 years old or older

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Responsibilities

• Supervise front desk agents during assigned shifts and ensure smooth daily operations

• Ensure all guests are greeted and assisted in a friendly, professional manner

• Monitor check-in and check-out processes for efficiency and accuracy

• Ensure proper cash handling, billing accuracy, and folio management

• Ensure compliance with hotel procedures, policies, and brand standards

• Handle guest concerns, complaints, and service recovery in a professional and timely manner

• Provide assistance with reservations, room assignments, and special requests

• Ensure VIP guests, Hilton Honors members, and group guests receive appropriate recognition and service

Qualifications

• High school diploma or equivalent required; hospitality or business education preferred

• Minimum 1–2 years hotel front desk experience required

• Previous supervisory or leadership experience preferred

• Strong customer service and problem-solving skills

• Excellent communication and interpersonal abilities

• Ability to work flexible schedules including nights, weekends, and holidays

• Experience with hotel property management systems preferred

Physical Requirements

• Ability to stand for extended periods of time

• Ability to lift up to 25 pounds occasionally

• Ability to perform tasks requiring bending, reaching, and movement around the front desk area

Responsibilities

•       Responsible for conducting daily inspections of all areas cleaned by the Housekeeping Department including the guest rooms and public areas.  

•       Responsible for distributing any new items that are to be stocked in the guest rooms.

•       Responsible for notifying the Maintenance Department of any necessary repairs or maintenance work via the completion of maintenance work orders or verbal communication.

•       Assist Executive Housekeeper in conducting room attendant training to improve weak areas reflected in the individual's performance evaluations.

•       Assist the Executive Housekeeper in completing room assignments for the Housekeepers.

•       Responsible for serving as the Executive Housekeeper in their absence for days off, sick, vacation or other.

•       Responsible for assisting in cleaning rooms or public areas and performing laundry functions as workload may require.

•       Responsible for performing "other" duties as assigned by management.

Qualifications

•       Work experience as a Housekeeping Supervisor or similar role required.   

•       High school diploma or equivalent preferred.

•       Knowledge of hotel, housekeeping and hotel laundry operations required.

•       Flexibility to work various shifts, including evenings and weekends.  

•       Exhibits initiative, responsibility and flexibility.

•       Excellent time management skills.

•       Friendly, cooperative manner and patience in dealing with customers and staff.  

•       Must be able to communicate clearly and professionally in English with coworkers, employees, owners, and management, both written and verbally.

Physical Requirements

•       Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

•       Ability to stand during entire shift.

•       Ability to reach overhead, utilize both hands, to bend over and to stoop and kneel.

•       Ability to operate light equipment such as vacuum cleaners and dishwashers.

•       Must be capable of climbing and descending stairs during their shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Responsibilities

·         Develop and execute a local sales strategy to drive occupancy and revenue for the hotel

·         Identify, solicit, and maintain relationships with key local accounts and business partners

·         Conduct outside sales calls, networking, and prospecting to secure extended stay business

·         Maintain and grow existing accounts through regular follow-up and relationship management

·         Track sales activity, lead generation, and production through reports and CRM tools as required

·         Collaborate with Corporate Sales team to forecast demand and identify opportunities to maximize occupancy

·         Monitor competitor activity and market trends to identify opportunities

Qualifications

·         Previous hotel sales experience preferred, ideally in extended stay, select service, or limited service hotels

·         Strong understanding of local market sales, business development, and account management

·         Proven ability to generate leads and close business

·         Excellent communication, presentation, and relationship-building skills

·         Self-motivated with strong time management and organizational abilities

·         Comfortable working independently in a part-time, flexible schedule role

·         Proficiency with Microsoft Office and hotel sales/reporting systems preferred

·         Valid driver’s license and reliable transportation may be required for outside sales calls

Schedule

·         Part-time position

·         Approximately 20 hours per week

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

The Housekeeper is responsible for all cleaning functions to service designated suites and public areas as directed by the Executive Housekeeper or the Housekeeping Supervisor.

Responsibilities

· Receives a list of rooms at the start of shift to identify rooms and public spaces to be cleaned during shift.

· Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies and linen for housekeeping cart set-up.

· Must be capable of utilizing both hands in order to perform such tasks as changing bed linens, scrubbing pots, etc.

· Must be capable of reaching overhead to dust, clean the tops of equipment/appliances and to place items in cupboards.

· Must be capable of moving light furniture, (i.e. chairs, tables, etc.) in order to clean under these items.

· Must practice safe use of all cleaning agents.

· Must be able to follow all safety practices such as wearing personal protective equipment, reading chemical warning labels, and other safe work practices.

· Prepare housekeeping cart for the next day’s use.

· Remove all trash and dirty linen from guest suites.

· Keep all hallways, public areas and closets clean, neat and vacuumed.

· Report all missing items from rooms (i.e. irons/boards, hair dryers, etc.) to Executive Housekeeper.

· Must be able to use two-way radios, telephones, general office equipment, industrial washer, dryer, irons, vacuum, floor buffer, wet vac and other housekeeping equipment.

· Ensure proper care of housekeeping equipment and facilities and report all maintenance as needed.

· Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.

· Maintain a professional and friendly demeanor at all times.

· Must be attentive, courteous and efficient in the dealings with guests, managers and all other employees.

· Comply with brand standards and regulations to encourage safe and efficient hotel operations.

· Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.

· Exhibit helpful and willing attitude to serve guest requests.

· Communicate with other hotel staff to accommodate special guest requests.

· Participate in all-employee meetings, events and other functions required by management.

· Be familiar with all policies, hotel rules and hotel terminology.

Qualifications

· High school diploma or equivalent preferred.

· Knowledge of hotel, housekeeping and hotel laundry operations required.

· Flexibility to work various shifts, including evenings and weekends.

· Long hours sometimes required.

· Exhibits initiative, responsibility and flexibility.

· Excellent time management skills.

· Friendly, cooperative manner and patience in dealing with customers and staff.

· Must be able to communicate clearly and professionally in English with coworkers, employees, owners, and management, both written and verbally.

· Must be able to understand and follow directions, guidelines and work objectives as set forth by the supervisor.

· Must be able to understand the potential hazards and subsequent procedures involved in working around commercial cleaning agents and light machinery.

· Must use common sense and integrity in ensuring the security of guest belongings while working in occupied suites.

· Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and co-workers.

Physical Requirements

· Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand during entire shift.

· Ability to reach overhead, utilize both hands, to bend over and to stoop and kneel.

· Ability to operate light equipment such as vacuum cleaners and dishwashers.

· Must be capable of climbing and descending stairs during their shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

The Courtyard Wichita at Oldtown has immediate openings for Housekeepers! We are looking for positive, caring and smiling individuals to join our Housekeeping Team!

The Housekeeper is responsible for all cleaning functions to service designated suites and public areas as directed by the Executive Housekeeper or the Housekeeping Supervisor.

Responsibilities

· Receives a list of rooms at the start of shift to identify rooms and public spaces to be cleaned during shift.

· Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies and linen for housekeeping cart set-up.

· Must be capable of utilizing both hands in order to perform such tasks as changing bed linens, scrubbing pots, etc.

· Must be capable of reaching overhead to dust, clean the tops of equipment/appliances and to place items in cupboards.

· Must be capable of moving light furniture, (i.e. chairs, tables, etc.) in order to clean under these items.

· Must practice safe use of all cleaning agents.

· Must be able to follow all safety practices such as wearing personal protective equipment, reading chemical warning labels, and other safe work practices.

· Prepare housekeeping cart for the next day’s use.

· Remove all trash and dirty linen from guest suites.

· Keep all hallways, public areas and closets clean, neat and vacuumed.

· Report all missing items from rooms (i.e. irons/boards, hair dryers, etc.) to Executive Housekeeper.

· Must be able to use two-way radios, telephones, general office equipment, industrial washer, dryer, irons, vacuum, floor buffer, wet vac and other housekeeping equipment.

· Ensure proper care of housekeeping equipment and facilities and report all maintenance as needed.

· Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.

· Maintain a professional and friendly demeanor at all times.

· Must be attentive, courteous and efficient in the dealings with guests, managers and all other employees.

· Comply with brand standards and regulations to encourage safe and efficient hotel operations.

· Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.

· Exhibit helpful and willing attitude to serve guest requests.

· Communicate with other hotel staff to accommodate special guest requests.

· Participate in all-employee meetings, events and other functions required by management.

Physical Requirements

· Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand during entire shift.

· Ability to reach overhead, utilize both hands, to bend over and to stoop and kneel.

· Ability to operate light equipment such as vacuum cleaners and dishwashers.

· Must be capable of climbing and descending stairs during their shift.

The Courtyard is seeking a highly skilled and charismatic Server. The Restaurant Server is integral to the guest experience. The ideal candidate will provide breakfast services to the guests of the property and be highly focused on providing superior service.

Essential Job Functions

· Prepare restaurant tables with special attention to sanitation and order.

· Attend to customers upon entrance.

· Present restaurant menus and help customers select food/beverages.

· Take and serve orders.

· Be flexible and willing to perform some minor dishwashing and food preparation tasks along with other duties. .

· Answer questions or make recommendations for complementary products.

· Collaborate with other restaurant servers and kitchen.

· Deal with complaints or problems with a positive attitude.

· Issue bills and accept payment

Work Environment

This position will be located at a hotel and primarily work in the kitchen or restaurant/bar area.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.

· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

· Occasionally lift and/or move up to 20 pounds and pushing and/or pulling approximately 50lbs.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Ability to stand during the entire 8-hour shift.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Travel

No travel is expected for this position. Travel for annual training and conferences may be required.

Required Education and Experience

· Food handling certificate in states or counties where required

Responsibilities

· Responsible for the sanitation of the bar, kitchen, and food preparation areas.

· Follow safe food handling and service practices at all times.

· Work closely with the food and beverage supervisor and sales staff to service the meeting rooms, events with catering and any other needs.

· Practice safety throughout the work shift by removing/correcting any hazards identified.

· Collecting and cleaning dirty dishes and/or glasses during the shift.

· Follow all Lexima/Brand safety practices such as: wearing personal protective equipment, reading chemical warning labels, and all other safe work practices.

· Responsible for both bar and food service set up and break down.

· Food presentation meets Lexima/Brand standards.

· Be attentive at the bar and check with guests frequently.

· Handle meeting room catering needs.

· Frequently check with contact person of meeting to see if anything else is needed.

· Must be able to operate juice and milk machines, commercial refrigerators and freezers, commercial dishwasher, and vacuum cleaner.

· Maintain the kitchen in an orderly and clean fashion.

· Wash dirty dishes as soon as possible.

· Restock any necessary items during service hours.

· Monitor both food and bar inventories and maintain appropriate levels.

· Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations.

· Participate in all-employee meetings, events and other functions required by management.

· Charging guests for purchases and following cash handling procedures

· Be familiar with all policies, hotel rules and hotel terminology.

· Attend meetings as required by management.

· Perform any other duties as requested by management.

Qualifications

· High school diploma or equivalent is preferred.

· Shifts will vary depending on events both around the area and through the hotel.

· Weekend availability is required.

· Food handling certificate in states or counties where required.

· TIPs training preferred (Training will be provided).

· Previous bartending experience preferred.

· Hands-on experience in cashier duties.

· Attention to cleanliness and safety.

· Patience and customer-oriented approach.

· Excellent people skills with a friendly attitude.

· Must be fluent in English.

Must be able to understand and follow directions, guidelines and work objectives as set forth by the Director of Guest Services, Director of Sales, and/or General Manager.

· Must be able to understand potential hazards and subsequent procedures involved in working around commercial chemical agents.

· Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work in a pre-specified amount of time.

Physical Requirements

· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

· Occasionally lift and/or move up to 20 pounds and pushing and/or pulling approximately 50lbs.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Ability to stand during the entire 8-hour shift.

Responsibilities

· Prepare and serve a variety of hot and cold beverages.

· Take customer orders and process payments.

· Ensure cleanliness and organization.

· Maintain knowledge of menu items and make recommendations to customers.

· Provide excellent customer service by greeting and assisting customers in a friendly and efficient manner.

· Follow all food safety and sanitation guidelines when handling food and beverages.

· Collaborate with team members to ensure smooth operations during peak hours.

Qualifications

· Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing and flavor differences, can be helpful.

· Hands-on experience in cashier duties.

· Attention to cleanliness and safety.

· Patience and customer-oriented approach.

· Excellent people skills with a friendly attitude.

· Must be fluent in English.

Physical Requirements

· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

· Occasionally lift and/or move up to 20 pounds and pushing and/or pulling approximately 50lbs.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Ability to stand during the entire 8-hour shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Introduction:

We are seeking a skilled and reliable Maintenance Engineer to join our team and provide maintenance and repair services to our facility. The Maintenance Engineer will be responsible for performing a variety of tasks, including electrical and plumbing repairs, HVAC maintenance, and general upkeep of the facility. The successful candidate will have strong problem-solving and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Perform a variety of maintenance and repair tasks, including electrical and plumbing repairs, HVAC maintenance, and general upkeep of the facility

• Identify and troubleshoot issues with equipment and systems, and make necessary repairs

• Perform routine inspections and maintenance to ensure the facility is in good working condition

• Maintain accurate and up-to-date records of maintenance and repair activities

• Communicate effectively with other team members and management to ensure timely completion of tasks

• Other duties as assigned

Qualifications:

• Minimum of 3 years of experience as a maintenance engineer or in a similar role

• Skilled in a variety of maintenance and repair tasks, including electrical, plumbing, and HVAC

• Strong problem-solving and communication skills

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Valid driver's license and reliable transportation are a plus

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Responsibilities •

Greet and welcome all guests approaching the front desk in accordance with Lexima/Brand Standards.

• Responsible for the preparation and disposition of all night audit checklist work and reports as well as the front office function on the third shift.

• Handle check-ins and check-outs in a friendly, efficient and courteous manner. • Answer all guest inquires (i.e. hotel services and amenities, the area, etc.).

• Be aware of all rates, packages and special promotions.

• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

• Fully understand and be able to operate all relevant aspects of the front desk computer system.

 • Focus on his/her role in contributing to guest satisfaction surveys.

• Prepare coffee set-up each morning prior to serving time.

• Pass and maintain food handlers license as required by hotel.

 • Balance daily reports and identify and correct any errors.

• Maintain cashiering responsibilities as per front office procedures.

 • Ensure correct and accurate cash handling while at the front desk.

 • Distribute or tabulate any work as outlined by management.

• Comply with all safety and security procedures as they relate to the building and guest corridors to ensure all areas are locked and secured.

• Have a thorough working knowledge of security procedures.

 • Train any new Night Auditors as requested by management.

• Keep working areas neat and organized.

• Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.

• Maintain a professional and friendly demeanor at all times.

• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.

• Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.

• Demonstrate a genuine care and commitment to guest service.

Qualifications

• Ability to work the 11pm – 7am shift.

• High school diploma or equivalent required.

• Previous hospitality experience preferred.

 • Knowledge of accounting principles preferred.

• Experience handling cash, accounting procedures and general administrative tasks.

• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

• Effective oral and written communication skills.

• Must be fluent in English. Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

• Occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Ability to stand during the entire 8 hour shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company

The Night Auditor is responsible for the preparation and disposition of all night audit checklist work and reports. They are also responsible for providing attentive, courteous and efficient service to all guests throughout their stay while conducting the front office functions while on

Position Type and Expected Hours of Work

This is a full-time benefit eligible position. This position typically works during the 11pm – 7am. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs.

Essential Job Functions

· Greet and welcome all guests approaching the front desk in accordance with Lexima Hotels/Brand Standards.

· Responsible for the preparation and disposition of all night audit checklist work and reports as well as the front office function on the third shift.

· Handle check-ins and check-outs in a friendly, efficient and courteous manner.

· Answer all guest inquires (i.e. hotel services and amenities, the area, etc.).

· Be aware of all rates, packages and special promotions.

· Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

· Fully understand and be able to operate all relevant aspects of the front desk computer system.

· Focus on his/her role in contributing to guest satisfaction surveys.

· Prepare coffee set-up each morning prior to serving time.

· Pass and maintain food handlers license as required by hotel.

· Balance daily reports and identify and correct any errors.

· Maintain cashiering responsibilities as per front office procedures.

· Ensure correct and accurate cash handling while at the front desk.

· Distribute or tabulate any work as outlined by management

· Comply with all safety and security procedures as they relate to the building and guest corridors to ensure all areas are locked and secured.

· Have a thorough working knowledge of security procedures.

· Train any new Night Auditors as requested by management.

· Keep working areas neat and organized.

· Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.

· Maintain a professional and friendly demeanor at all times.

· Establish and maintain good communications and team work with fellow employees and other departments within the hotel.

· Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.

· Demonstrate a genuine care and commitment to guest service.

· Participate in all-employee meetings, events and other functions required by management.

· Perform any other duties as requested by management.

Work Environment

This position will be located at a hotel and primarily work behind a desk and in public spaces.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.

· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

· Occasionally lift and/or move up to 25 pounds.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Ability to stand during the entire 8 hour shift.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Travel

No travel is expected for this position. Travel for annual training and conferences may be required.

Required Education and Experience

· High school diploma or equivalent required.

· Previous hospitality experience preferred.

· Knowledge of accounting principles.

· Experience handling cash, accounting procedures and general administrative tasks.

· Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

· Effective oral and written communication skills.

· Must be fluent in English.

E-Verify

Lexima participates in E-Verify for every employee.

EEO Statement

Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in working with clients, guests, and co-workers.

Position Type and Expected Hours of Work

This position could be either full-time or part-time. All full-time positions are benefit eligible. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs.

Essential Job Functions

· Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.

· Handle check-ins and check-outs in a friendly, efficient and courteous manner.

· Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

· Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).

· Ensure delivery of packages, mail and messages as needed to guests.

· Follow all Lexima/Brand credit policies.

· Be aware of all rates, packages, and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.

· Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

· Fully understand and be able to operate all relevant aspects of the front desk computer system.

· Focus on his/her role in contributing to guest satisfaction surveys.

· Demonstrate appropriate phone skills.

· Use Lexima/brand selling guidelines as part of the inquiry call process.

· Consistently perform above average in the mystery call process.

· Follow up on all wait list reservations.

· Manage suite inventory.

· Complete shift responsibility checklist.

· Keep front office area clean and organized.

· Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations

· Participate in all-employee meetings, events and other functions required by management.

· Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.

· Develop full understanding of hotel amenities and services.

· Understand emergency procedures and be prepared to help when necessary.

· Operate radios efficiently and professionally in communicating with the hotel staff.

· Ensure correct and accurate cash handling while at the front desk.

· Use proper radio etiquette when communicating with other employees.

· Perform any other duties as requested by management.

Work Environment

This position will be located at a hotel and primarily work behind a desk and in public spaces.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.

· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear. Up to 8 hours.

· Occasionally lift and/or move up to 25 pounds.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Ability to stand during the entire 8-hour shift.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Travel

No travel is expected for this position. Travel for annual training and conferences may be required.

Required Education and Experience

· High school diploma or equivalent required.

· A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.

· Previous hospitality experience preferred.

· Knowledge of accounting principles.

· Experience handling cash, accounting procedures and general administrative tasks.

· Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

· Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

· Effective oral and written communication skills.

· Must have a valid driver’s license.

· Must be fluent in English.

E-Verify

Lexima participates in E-Verify for every employee.

EEO Statement

Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Moxy isn’t your typical hotel — it’s a stylish, playful, and social experience designed for the next-gen traveler. At Moxy, our crew does it all: check guests in, shake up cocktails, and create unforgettable stays with bold personality and warm hospitality.

We are looking for an Bar & Guest Experience Manager that is involved in all facets of property management, with heavy oversight of the Front Desk and F&B Operations.  

Responsibilities

·         Serve as the manager on duty for all hotel operations during evening hours, acting as the primary point of contact for guests, team members, and any escalated situations

·         Oversee Bar Moxy floor operations, ensuring service standards, pace, and guest experience are consistently executed

·         Partner with the front desk team to ensure seamless guest arrivals, departures, and any overnight needs are handled with urgency and care

·         Monitor and manage labor and operational decisions within established guidelines

·         Coach and hold accountable hourly team members in real time, providing feedback that reinforces standards without disrupting the guest experience

·         Conduct pre-shift meetings and ensure the team is prepared, informed, and energized before each service

·         Complete nightly manager logs and communicate relevant updates to hotel leadership

·         Respond to and resolve guest concerns promptly, following up to ensure satisfaction

·         Maintain a visible, approachable presence on the floor throughout the shift rather than operating from the back of house

Qualifications

• 2+ years in a high-volume bar or restaurant environment, preferably in a hotel or lifestyle/boutique brand
• Experience managing or leading a team, including scheduling and performance conversations
• Comfort operating at or near the front desk, handling guest escalations, check-ins, or lobby presence during peak hours
• Strong floor presence during service, not a back-office operator
• Availability to work nights, weekends, and peak periods consistently
• Basic PMS familiarity is a plus, not a requirement
• TIPS/ServSafe certified or willing to obtain
• Must have a valid driver’s license.
• Must be fluent in English.

Benefits

• Medical Insurance
• Dental/Vision Insurance
• 401k
• Employer Paid Disability & Life Insurance
• Paid Time Off
• Brand Discounts

Moxy isn’t your typical hotel — it’s a stylish, playful, and social experience designed for the next-gen traveler. At Moxy, our crew does it all: check guests in, shake up cocktails, and create unforgettable stays with bold personality and warm hospitality.

We are looking for an Evening Operations Manager that is involved in all facets of property management, with heavy oversight of the Front Desk and F&B Operations.  

Responsibilities

·         Serve as the manager on duty for all hotel operations during evening hours, acting as the primary point of contact for guests, team members, and any escalated situations

·         Oversee Bar Moxy floor operations, ensuring service standards, pace, and guest experience are consistently executed

·         Partner with the front desk team to ensure seamless guest arrivals, departures, and any overnight needs are handled with urgency and care

·         Monitor and manage labor and operational decisions within established guidelines

·         Coach and hold accountable hourly team members in real time, providing feedback that reinforces standards without disrupting the guest experience

·         Conduct pre-shift meetings and ensure the team is prepared, informed, and energized before each service

·         Complete nightly manager logs and communicate relevant updates to hotel leadership

·         Respond to and resolve guest concerns promptly, following up to ensure satisfaction

·         Maintain a visible, approachable presence on the floor throughout the shift rather than operating from the back of house

Qualifications

• 2+ years in a high-volume bar or restaurant environment, preferably in a hotel or lifestyle/boutique brand
• Experience managing or leading a team, including scheduling and performance conversations
• Comfort operating at or near the front desk, handling guest escalations, check-ins, or lobby presence during peak hours
• Strong floor presence during service, not a back-office operator
• Availability to work nights, weekends, and peak periods consistently
• Basic PMS familiarity is a plus, not a requirement
• TIPS/ServSafe certified or willing to obtain
• Must have a valid driver’s license.
• Must be fluent in English.

Benefits

• Medical Insurance
• Dental/Vision Insurance
• 401k
• Employer Paid Disability & Life Insurance
• Paid Time Off
• Brand Discounts

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property
• Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
• Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
• Other duties as requested by the management team.

BENEFITS

• Dental/Vision Insurance
• Medical Insurance
• 401(k) Savings Plan
• Employer Paid Disability & Life Insurance
• Paid Time Off
• Brand Discounts

Requirements

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
• Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to complete routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply good judgment at all times.
• Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

• While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
• Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
• Occasionally lift and/or move up to 25 pounds.
• Occasionally push and/or pull carts and equipment up to 50 pounds.
• While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
• The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
• The work environment will typically be at moderate to loud noise levels.
• The associate may be asked to travel to help additional locations within a reasonable geography.

Responsibilities

· Ensure compliance with company policies Health & Safety, Food Hygiene and Fire Safety.

· Develop and follow up action plans and recommendations as highlighted during RTM’s/TOMs technical visits and technical audits.

· Operate and maintain hotel mechanical systems such as domestic water system, hot water systems, chilled water systems, pool systems. Must have chiller and boiler experience. Licensed preferred.

· Maintains and organizes parts inventory by receiving and labeling ordered parts and fixtures, placing parts and fixtures on designated shelves, logging and accounting for parts and fixtures received and used, analyzing logs to determine frequency of use and need for replacement, and keeping track of owners manuals, warranty expiration dates and service bulletins

· Assist with building maintenance and completing work orders such as replacing ceiling tiles, light bulbs, patching vinyl, to maintain the hotel and keep the product quality standard.

· Maintains a safe work and storage area by cleaning and organizing designated storage area, storing tools and materials, repairing or replacing old or broken tools and equipment following established procedures, and following established safety standards while using tools and equipment.

· To comply fully with the hotel and brand purchasing procedures using nominated suppliers.

· Assist other engineers with repairs.

· Fill out daily paperwork.

· Any other duty as deemed suitable by the Hotel General Manager.

Qualifications

· At least 3 years maintenance or engineering experience, preferably in a hotel establishment.

· Previous experience as a hotel engineer is preferred or comparable maintenance experience at an establishment such as apartment complex or office building.

· Prefer basic skills in reading prints, schematics, and equipment operations instructions.

· Experience in maintenance or building trades preferred.

· Possess basic computer skills and be comfortable learning and using technology.

· Must have good verbal and written communication skills.

· Able to handle stressful situations, work in a fast-paced environment and prioritize well.

· Display a positive attitude and strong work ethic.

· Strong analytical, problem solving and organizational skills.

· An independent thinker, able to make decisions based upon information gathered from appropriate resources.

· Ability to communicate effectively with the public and other Team Members.

· Must have a valid driver’s license with a clean driving record and proper insurance coverage for business related travel.

· Must be fluent in English.

Physical Requirements

· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

· Occasionally lift and/or move up to 60 pounds.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Ability to stand for long periods of time.

· Ability to operate various types of maintenance equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Benefits

· Medical Insurance

· Dental/Vision Insurance

· 401k

· Paid Time Off

· Brand Discounts

Responsibilities

· Greet and welcome all guests approaching the front desk in accordance with Lexima/Brand Standards.

· Responsible for the preparation and disposition of all night audit checklist work and reports as well as the front office function on the third shift.

· Handle check-ins and check-outs in a friendly, efficient and courteous manner.

· Answer all guest inquires (i.e. hotel services and amenities, the area, etc.).

· Be aware of all rates, packages and special promotions.

· Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

· Fully understand and be able to operate all relevant aspects of the front desk computer system.

· Focus on his/her role in contributing to guest satisfaction surveys.

· Prepare coffee set-up each morning prior to serving time.

· Pass and maintain food handlers license as required by hotel.

· Balance daily reports and identify and correct any errors.

· Maintain cashiering responsibilities as per front office procedures.

· Ensure correct and accurate cash handling while at the front desk.

· Distribute or tabulate any work as outlined by management.

· Comply with all safety and security procedures as they relate to the building and guest corridors to ensure all areas are locked and secured.

· Have a thorough working knowledge of security procedures.

· Train any new Night Auditors as requested by management.

· Keep working areas neat and organized.

· Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.

· Maintain a professional and friendly demeanor at all times.

· Establish and maintain good communications and team work with fellow employees and other departments within the hotel.

· Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.

· Demonstrate a genuine care and commitment to guest service.

Qualifications

· Ability to work the 11pm – 7am shift.

· High school diploma or equivalent required.

· Previous hospitality experience preferred.

· Knowledge of accounting principles preferred.

· Experience handling cash, accounting procedures and general administrative tasks.

· Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

· Effective oral and written communication skills.

· Must be fluent in English.

Physical Requirements

· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

· Occasionally lift and/or move up to 25 pounds.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Ability to stand during the entire 8 hour shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

A Laundry Attendant ensures all linens, towels, dried, folded, and stored according to company standards. This role supports smooth daily operations by maintaining cleanliness, organization, and efficiency in the laundry area. 

Key Responsibilities:

Moxy isn’t your typical hotel—it’s a stylish, playful, and social experience designed for the next-gen traveler. At Moxy, our crew does it all: check guests in, shake up cocktails, and create unforgettable stays with bold personality and warm hospitality.

As a Moxy Crew Member, you’re a hybrid of bartender, front desk agent, and vibe curator. You’ll be the first and last point of contact for our guests, while also owning the energy at the bar. You keep things smooth, fun, and always on-brand.

Responsibilities

• Greet guests, check them in/out, and serve as their go-to contact throughout their stay

• Manage a high performing team, ensuring brand standards and effective hotel operations are always met

• Create a welcoming atmosphere in the lobby and bar area

• Handle reservations, guest requests, and local recommendations

• Process payments and maintain accurate records (hotel + bar)

• Ensure all guests feel welcome, seen, and taken care of—Moxy style

• Handle challenges with positivity and professionalism

Qualifications

• Prior experience in hospitality, restaurants, or customer service preferred

• Outgoing personality and love for interacting with people

• Comfortable multitasking across bar, front desk, and lobby spaces

• Basic knowledge of drinks and bar operations (we’ll train you on the rest)

• Flexible schedule including nights, weekends, and holidays

• TIPS or responsible beverage service certification a plus

• Familiarity with POS and hotel management systems is a bonus

Bring your energy. Bring your style. Bring your Moxy.

Apply now and join a team where no two shifts are ever the same.

The Aloft North Charleston is looking for a Housekeeping Inspector to ensure that all cleaned guest rooms have been property cleaned and stocked with amenities in accordance with brand standards.  

The Food & Bar Support Attendant assists with the preparation, finishing, and service of food items while supporting bar operations. This role works in a visible kitchen environment preparing light food items using rapid-cook equipment such as a TurboChef oven, maintaining cleanliness and organization, and assisting the bar team with stocking and operational support. The position requires strong attention to detail, a sense of urgency, and a friendly, guest-focused attitude.

Key Responsibilities

Food Preparation & Service (Approximately 80%)

• Prepare and finish menu items using rapid-cook equipment and simple prep techniques

• Plate and present food items to brand standards

• Perform light prep such as portioning, assembling ingredients, and organizing mise en place

• Maintain a clean, organized, and guest-ready kitchen area in a fully visible environment

• Follow all food safety, sanitation, and HACCP guidelines

• Restock food items and supplies as needed

Bar Support (Approximately 20%)

• Assist bartenders with bar back duties including stocking beer, wine, spirits, and glassware

• Replenish garnishes, ice, and bar supplies during service

• Maintain cleanliness and organization of bar work areas

• Assist with opening and closing duties

Guest Interaction

• Provide friendly, professional interaction with guests when working in the open kitchen area

• Answer basic questions about menu items when appropriate

• Maintain an energetic and welcoming presence consistent with the Moxy brand atmosphere

Qualifications

• Previous food service or hospitality experience preferred

• Ability to work in a fast-paced environment and multitask

• Basic food safety knowledge preferred

• Comfortable working in a visible, guest-facing kitchen environment

• Team-oriented with strong communication skills

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their

stay.

• Handle check-ins and check-outs in a friendly, efficient and courteous manner.

• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front

desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure

guest satisfaction.

• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).

• Ensure delivery of packages, mail and messages as needed to guests.

• Follow all Lexima/Brand credit policies.

• Be aware of all rates, packages, and special promotions.

• Be familiar with all in house groups.

• Be aware of closed out and restricted dates.

• Obtain all necessary information when taking room reservations and follow rate quoting

guidelines.

• Fully understand and be able to operate all relevant aspects of the front desk computer system.

• Focus on his/her role in contributing to guest satisfaction surveys.

• Demonstrate appropriate phone skills.

• Use Lexima/brand selling guidelines as part of the inquiry call process.

• Consistently perform above average in the mystery call process.

• Follow up on all wait list reservations.

• Manage suite inventory.

• Complete shift responsibility checklist.

• Keep front office area clean and organized.

• Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe

and efficient hotel operations

• Participate in all-employee meetings, events and other functions required by management.

• Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.

• Develop full understanding of hotel amenities and services.

• Understand emergency procedures and be prepared to help when necessary.

• Operate radios efficiently and professionally in communicating with the hotel staff.

• Ensure correct and accurate cash handling while at the front desk.

• Use proper radio etiquette when communicating with other employees.

• Perform any other duties as requested by management.

Qualifications

• High school diploma or equivalent required.

• Previous hospitality experience preferred.

• Knowledge of accounting principles.

• Experience handling cash, accounting procedures and general administrative tasks.

• Must have the ability to assimilate complex information and data from disparate sources and

consider, adjust, or modify to meet the constraints of the particular need.

• Must be effective in handling problems in the workplace, including anticipation, preventing,

identifying and solving problems as necessary.

• Must work well in stressful, high pressure situations.

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues

raised by clients, guests and co-workers.

• Must be effective in handling problems in the workplace, including anticipation, preventing,

identifying and solving problems as necessary.

• Must maintain composure and objectivity under pressure.

• Effective oral and written communication skills.

• Weekends and Holidays are required.

• Must have a valid driver’s license.

• Must be fluent in English.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach

with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

• Occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by the job include close vision, distance vision, color vision,

peripheral vision, depth perception, and the ability to adjust focus.

• Ability to stand during the entire shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

requirements of this position if such accommodations do not create an undue hardship for the company.

The Courtyard is looking for a Breakfast Cook to be responsible for preparing all hot/cold food items. Be responsible for consistency and quality production and ensure all food is served according to Brand specification.

Responsibilities

· Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers.

· Start food items that are prepared ahead of time, making sure not to prepare over estimated needs.

· Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures.

· Check pars for shift use, determine necessary preparation, freezer pull and line set-up.

· Note any out-of-stock items or possible shortages.

· Assists in keeping buffet stocked.

· Return all food items not used on next shift to designate storage areas, being sure to cover/date all perishables.

· Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP.

· Assist in prep work of vegetables and condiments as required for the next shift.

Qualifications

· High School diploma or equivalent.

· Prior kitchen experience preferred.

· Excellent time management and the ability to prioritize tasks.

· Attention to cleanliness and safety.

· Must be fluent in English.

Physical Requirements

· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

· Ability to operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, steam table, tilt kettle, waffle iron, flat top grill.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Ability to stand during the entire 8 hour shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company

Introduction:

We are seeking a skilled and experienced Line Cook to join our team and prepare high-quality dishes for our guests. The Line Cook will be responsible for preparing ingredients, cooking and presenting dishes, and maintaining a clean and organized work area. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Prepare ingredients for cooking, including washing and chopping vegetables and meat

• Cook and present dishes according to menu specifications, including following recipes and presentation standards

• Maintain a clean and organized work area, including washing dishes and utensils and maintaining inventory levels

• Communicate effectively with other team members, including the kitchen staff and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a line cook or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and skilled Maintenance Technician to join our team and perform a variety of tasks to ensure the smooth operation and upkeep of our facility. The Maintenance Technician will be responsible for performing routine and preventative maintenance, as well as troubleshooting and repairing equipment and systems as needed. The successful candidate will have strong problem-solving skills and be able to work independently.

Responsibilities:

• Perform routine and preventative maintenance tasks, such as cleaning and lubricating equipment, checking and replacing filters, and inspecting systems for proper operation

• Troubleshoot and repair equipment and systems as needed, including electrical, plumbing, and HVAC systems

• Respond to maintenance requests and emergencies in a timely manner

• Maintain accurate records of maintenance activities and equipment inventory

• Follow safety guidelines and procedures to ensure a safe work environment

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a maintenance technician or in a similar role

• Strong problem-solving and troubleshooting skills

• Proficiency with hand and power tools

• Knowledge of electrical, plumbing, and HVAC systems

• Ability to work independently and prioritize tasks

• Valid driver's license and reliable transportation are a plus

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Responsibilities

• Prepare and cook food items according to Moxy standards—clean, fast, and delicious
• Keep the kitchen area spotless, organized, and ready to rock
• Follow recipes, portion guidelines, and health & safety protocols (we play clean)
• Work the line during busy periods—breakfast rush, happy hour, or a full-on weekend scene
• Help receive deliveries and rotate stock like a boss
• Communicate with the Crew to keep everything running smooth and vibey
• Bring creativity and ideas—Moxy loves fresh takes and bold flavors

Qualifications

• Passionate about food and the kitchen hustle
• Cool under pressure and quick on the line
• A team player who knows how to handle the heat (literally)
• Detail-oriented, safety-conscious, and organized
• Comfortable with flexible schedules (weekends, holidays, and mornings are part of the fun)
• Previous experience as a line cook or prep cook
• Familiarity with modern, grab-and-go or casual dining concepts
• Food handler certification (or willing to get one)

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
• Ability to operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, steam table, tilt kettle, waffle iron, flat top grill.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to stand during the entire 8 hour shift.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Responsibilities

· Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.

· Handle check-ins and check-outs in a friendly, efficient and courteous manner.

· Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

· Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).

· Ensure delivery of packages, mail and messages as needed to guests.

· Follow all Lexima/Brand credit policies.

· Be aware of all rates, packages, and special promotions.

· Be familiar with all in house groups.

· Be aware of closed out and restricted dates.

· Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

· Fully understand and be able to operate all relevant aspects of the front desk computer system.

· Focus on his/her role in contributing to guest satisfaction surveys.

· Demonstrate appropriate phone skills.

· Use Lexima/brand selling guidelines as part of the inquiry call process.

· Consistently perform above average in the mystery call process.

· Follow up on all wait list reservations.

· Manage suite inventory.

· Complete shift responsibility checklist.

· Keep front office area clean and organized.

· Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations

· Participate in all-employee meetings, events and other functions required by management.

· Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.

· Develop full understanding of hotel amenities and services.

· Understand emergency procedures and be prepared to help when necessary.

· Operate radios efficiently and professionally in communicating with the hotel staff.

· Ensure correct and accurate cash handling while at the front desk.

· Use proper radio etiquette when communicating with other employees.

· Perform any other duties as requested by management.

Qualifications

· High school diploma or equivalent required.

· A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.

Introduction:

We are seeking a friendly and reliable Breakfast Attendant to join our team and provide excellent service to guests during breakfast hours. The Breakfast Attendant will be responsible for setting up and maintaining the breakfast area, preparing and serving food and drinks, and ensuring that guests have a positive experience. The successful candidate will have strong customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Set up and maintain the breakfast area, including laying linens, setting up tableware, and arranging centerpieces

• Prepare and serve breakfast items, such as eggs, bacon, and pastries, as well as coffee, tea, and other drinks

• Ensure that the breakfast area is clean and well-stocked at all times

• Assist guests with any questions or needs they may have

• Handle customer complaints and concerns with grace and professionalism

• Other duties as assigned

Qualifications:

• Previous experience in a food service or customer service role is preferred

• Strong customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to lift and carry heavy objects (up to 50 pounds)

• Ability to stand for long periods of time

• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary

• Employee discounts on food and drinks

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property
• Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
• Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
• Other duties as requested by the management team.

BENEFITS

• Dental/Vision Insurance
• Medical Insurance
• 401(k) Savings Plan
• Employer Paid Disability & Life Insurance
• Paid Time Off
• Brand Discounts

Requirements

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
• Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to complete routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply good judgment at all times.
• Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

• While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
• Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
• Occasionally lift and/or move up to 25 pounds.
• Occasionally push and/or pull carts and equipment up to 50 pounds.
• While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
• The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
• The work environment will typically be at moderate to loud noise levels.
• The associate may be asked to travel to help additional locations within a reasonable geography.

Moxy isn’t your typical hotel—it’s a stylish, playful, and social experience designed for the next-gen traveler. At Moxy, our crew does it all: check guests in, shake up cocktails, and create unforgettable stays with bold personality and warm hospitality.

As a Moxy Crew Member, you’re a hybrid of bartender, front desk agent, and vibe curator. You’ll be the first and last point of contact for our guests, while also owning the energy at the bar. You keep things smooth, fun, and always on-brand.

Responsibilities

• Greet guests, check them in/out, and serve as their go-to contact throughout their stay

• Craft and serve drinks at the bar with flair and accuracy

• Create a welcoming atmosphere in the lobby and bar area

• Handle reservations, guest requests, and local recommendations

• Process payments and maintain accurate records (hotel + bar)

• Restock bar and front desk supplies, maintain cleanliness and organization

• Ensure all guests feel welcome, seen, and taken care of—Moxy style

• Handle challenges with positivity and professionalism

Qualifications

• Prior experience in hospitality, bartending, or customer service preferred

• Outgoing personality and love for interacting with people

• Comfortable multitasking across bar, front desk, and lobby spaces

• Basic knowledge of drinks and bar operations (we’ll train you on the rest)

• Flexible schedule including nights, weekends, and holidays

• TIPS or responsible beverage service certification a plus

• Familiarity with POS and hotel management systems is a bonus

Bring your energy. Bring your style. Bring your Moxy.

Apply now and join a team where no two shifts are ever the same.

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

The Housekeeper is responsible for all cleaning functions to service designated suites and public areas as directed by the Executive Housekeeper or the Housekeeping Supervisor. 

Responsibilities

• Receives a list of rooms at the start of shift to identify rooms and public spaces to be cleaned during shift.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies and linen for housekeeping cart set-up.
• Must be capable of utilizing both hands in order to perform such tasks as changing bed linens, scrubbing pots, etc.
• Must be capable of reaching overhead to dust, clean the tops of equipment/appliances and to place items in cupboards.
• Must be capable of moving light furniture, (i.e. chairs, tables, etc.) in order to clean under these items.
• Must practice safe use of all cleaning agents.
• Must be able to follow all safety practices such as wearing personal protective equipment, reading chemical warning labels, and other safe work practices.
• Prepare housekeeping cart for the next day’s use.
• Remove all trash and dirty linen from guest suites.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Report all missing items from rooms (i.e. irons/boards, hair dryers, etc.) to Executive Housekeeper.
• Must be able to use two-way radios, telephones, general office equipment, industrial washer, dryer, irons, vacuum, floor buffer, wet vac and other housekeeping equipment.
• Ensure proper care of housekeeping equipment and facilities and report all maintenance as needed.
• Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.
• Maintain a professional and friendly demeanor at all times.
• Must be attentive, courteous and efficient in the dealings with guests, managers and all other employees.
• Comply with brand standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Exhibit helpful and willing attitude to serve guest requests.
• Communicate with other hotel staff to accommodate special guest requests.
• Participate in all-employee meetings, events and other functions required by management.
• Be familiar with all policies, hotel rules and hotel terminology

Qualifications

• High school diploma or equivalent preferred.
• Knowledge of hotel, housekeeping and hotel laundry operations required.
• Flexibility to work various shifts, including evenings and weekends.
• Long hours sometimes required.
• Exhibits initiative, responsibility and flexibility.
• Excellent time management skills.
• Friendly, cooperative manner and patience in dealing with customers and staff.
• Must be able to communicate clearly and professionally in English with coworkers, employees, owners, and management, both written and verbally.
• Must be able to understand and follow directions, guidelines and work objectives as set forth by the supervisor.
• Must be able to understand the potential hazards and subsequent procedures involved in working around commercial cleaning agents and light machinery.
• Must use common sense and integrity in ensuring the security of guest belongings while working in occupied suites.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and co-workers.

Physical Requirements

• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to reach overhead, utilize both hands, to bend over and to stoop and kneel.
• Ability to operate light equipment such as vacuum cleaners and dishwashers.
• Must be capable of climbing and descending stairs during their shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Introduction:

We are seeking a friendly and professional Guest Service Associate to join our team at our hotel. The Guest Service Associate will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment